Contact Center Agents

Job Description

We are a growing BPO company hiring driven, articulate Contact Center Agents to join our team immediately. You will handle inbound and outbound interactions on behalf of our US-based clients, delivering exceptional service across every touchpoint. This is a fully remote position aligned to US business hours.

Responsibilities

• Handle inbound calls, emails, and/or live chat for US-based clients
• Deliver professional, empathetic, and efficient customer service
• Accurately capture and update customer records and case notes
• Escalate complex issues appropriately and follow up to resolution
• Meet and maintain individual KPIs and quality standards
• Adhere to client-specific scripts, processes, and compliance requirements

Requirements

• Undergraduate degree (any discipline)
• Fluent in English — excellent spoken and written communication is essential
• Ability to work Zimbabwe time 5:00 PM to 2:00 AM (aligned to US business hours)
• Reliable internet connection and a quiet, professional home workspace
• Tech-savvy with ability to navigate CRM systems and contact center tools

Advantageous

• Previous contact center or customer service experience
• Familiarity with US customer service culture and expectations

How to Apply

Send your CV and a brief cover letter to: savannahprosolutionszw@gmail.com Email subject line: Contact Center Agent Application – [Your Name] Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted.