Network Support Technician

Job Description

We are looking for a proactive, solution-oriented IT professional to join our IT team at T.G. The successful candidate will play a critical role in ensuring our network infrastructure is stable, secure, and optimized. A sharp eye for detail and a focus on preventative maintenance will be key, as this role involves not just fixing issues, but anticipating and preventing them before they occur. The role also requires preparing daily comprehensive reports on system performance, incidents, and preventive actions to ensure transparency and accountability.

Responsibilities

• Monitor and maintain LAN, WAN, and internet systems to ensure consistent uptime and reliability
• Diagnose and resolve hardware, software, and connectivity issues quickly and effectively
• Install, configure, and update network hardware and software
• Assist in the setup and maintenance of firewalls, routers, switches, and wireless access points
• Provide operations support and technical assistance to end-users, escalating complex issues when needed
• Document network configurations, changes, and troubleshooting steps accurately
• Prepare and submit daily comprehensive reports on system performance, incidents, and preventive actions taken
• Collaborate with IT staff to implement network upgrades, security protocols, and preventive measures
• Ensure compliance with company policies, security standards, and data protection requirements
• Proactively identify and address potential network vulnerabilities through preventive maintenance

Requirements

• Strong working knowledge of VPNs, TCP/IP, DNS, DHCP, and other core networking protocols

How to Apply

Send your CV and application to tgjoinus@gmail.com with a reference clearly marked as "IT Application"