Benefits Specialist - Death Claims

Purpose of the Job:

The purpose of the Benefits Specialist (Death Claims) is to provide accurate and timeous administrative support for death claim processes within the Benefits function. The role ensures all documentation, checks, and stakeholder engagements are completed efficiently to conclude death claims across various funds in the Group. This includes investigating claims, liaising with beneficiaries and fund administrators, and ensuring compliance with legislative and organisational requirements.

Job Objectives:

Employee-Centric Delivery:

• Administer and process death claims accurately and within agreed timelines.
• Liaise with beneficiaries, fund administrators, and internal stakeholders to gather required documentation and resolve queries.
• Ensure compliance with benefits policies, procedures, and legislative requirements.
• Maintain accurate records and filing systems for auditing and reference purposes.
• Capture and update claim information on relevant systems and maintain databases.

People (Self, Team & Organisational):

• Collaborate with the Benefits team to deliver efficient death claim services.
• Participate in team activities that foster an employee-centric and wellness culture.
• Support open communication and knowledge sharing within the team.

Financial, Reporting & BI:

• Ensure accuracy in data input and reporting related to death claims.
• Compile basic reports and statistics for Benefits team requirements.
• Consolidate cost or data inputs as required for death claim administration.

Governance & Compliance:

• Ensure compliance with labour relations frameworks, POPI Act, and governance standards.
• Identify and mitigate risks related to death claim administration.

Future-Fit:

• Suggest improvements to death claim processes for efficiency and accuracy.
• Participate in projects and initiatives to enhance benefits administration.

Qualifications:

• Grade 12, National Senior Certificate - (essential).
• Degree in Administration or equivalent - (beneficial).

Experience:

• +2 years in an administrative benefits role with exposure to death claim processes - (essential).
• Experience engaging with beneficiaries and stakeholders during claim investigations - (preferred).

Knowledge and Skills:

• FMCG or retail sector experience - (preferred).