Business Branch Coordinator

Under the supervision and guidance of the Head of Operations, the Business Branch Coordinator will:

• Work diligently on assigned duties and deliver results on time.
• Follow the principles and codes of conduct governing the business activities of the Cooperative.
• Act as the main custodian of branches, outlets, and sub-branches.
• Serve as the focal point for all security-related aspects within branches and outlets.
• Ensure smooth and efficient operations of branches, outlets, and sub-branches.
• Ensure achievement of sales targets and promote excellent customer/member service.
• Ensure close collaboration between Head Office and branches/outlets.
• Support Branch Business Managers in developing local market sales plans and achieving branch sales targets.
• Conduct sales calls and field visits to facilitate branch and outlet business growth.
• Develop strategies and maintain effective customer service programs to meet members’ expectations.
• Handle escalated client concerns and complaints professionally.
• Prepare summarized reports of sales activities in branches and outlets.
• Ensure that all internal controls are performed according to established procedures.
• Visit branches and outlets regularly to ensure operational effectiveness and compliance.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

Minimum Requirements

• Bachelor’s degree in Business Management, Finance, Business Administration, Economics, or related fields.
• Candidates with First Class or Upper Division qualifications are highly preferred.
• At least three (3) years of relevant experience in banking or microfinance institutions.
• Experience must be proven by certificates of service rendered from previous employers.
• Thorough understanding of microfinance banking operations and customer relationship management.
• Experience in managing or leading a branch is an added advantage for this position
• Excellent oral and written communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• Ability to motivate teams to achieve sales and operational targets.
• High customer service orientation and professionalism.
• Strong analytical and reporting skills.
• Not above the 45 years old
• Advanced computer skills, including MS Office applications and Core Banking Systems.
• CMP Level I or Level II Certificate, or Professional Microfinance Certification issued by RICEM, is an added advantage.

How to Apply:

Applications must be submitted in soft copy as one single combined PDF document to the following email address: icyerekezo@icyerekezo.dsacco.rw. The subject of the email must clearly indicate the position applied for: "Application for Business Branch Coordinator Position." Required documents: Motivation letter addressed to the Chairperson of the Board of Directors, copies of certified academic degrees and certificates, copy of National ID, certificates of service rendered or previous employment certificates proving relevant experience, professional certificates such as CMP or RICEM certifications if available, and any other relevant supporting documents.