Catering Manager - Johannesburg HC

Fedics

Permanent

Pretoria

Fedics is seeking a Catering Manager to oversee the day-to-day operational management of a key account. The successful candidate will be responsible for maintaining a high standard of service delivery in line with site-specific SLAs, managing client relationships, conducting site visits, and supporting and developing on-site management teams. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk, and complexities, together with increased quality, efficiency, and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that understands and responds to every nuance of our clients’ needs.

Duties & Responsibilities

• Take full responsibility for the management of the unit
• Ability to work in a demanding environment
• Set and manage service delivery standards
• Lead, motivate, train, and develop a team of staff
• Implement and maintain operational controls in line with budgetary requirements
• Ensure the quality of food preparation, presentation, and service meets Fedics standards
• Ensure compliance with all Fedics policies and procedures
• Manage daily HR and IR matters, including training, development, and performance management
• Analyse and anticipate client needs and potential complaints
• Take responsibility for all functions by organising, preparing, and coordinating accordingly
• Manage all administration, finances, debtors, and budgets
• Process Fedics paperwork and compile and interpret weekly and monthly P&L statements
• Build and maintain strong relationships with clients and customers on a daily basis (essential)
• Be willing to work long hours and weekends when required
• Stay abreast of the latest food trends and best practices

Skills and Competencies

• Strong business acumen
• Excellent interpersonal skills
• Good time management skills
• Proficient computer skills
• Honest and reliable
• Strong attention to detail
• Innovative approach to streamlining systems and processes
• Strong communication and organisational skills
• High level of accuracy

Qualifications

• Matric and relevant Culinary tertiary qualification
• Minimum of 5 years’ experience in a similar role, with management experience, including exposure to accounting systems
• Previous relevant industry experience would be highly advantageous