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Customer Service Officer- Maker for Addis Ababa District
Dashen Bank
Job Description
Job Title: Customer Service Officer- Maker for Addis Ababa District
Vacancy Details
Qualification
- Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience
- Zero (0) year of experience
- Not more than 25 years of age (for external applicants)
- To be permanently assigned after Six (6) months of intensive training.
- Fresh Graduates from 2024/2025 G.C. only
Job Summary
The Customer Service Officer(Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Behavioral Competencies
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Functional/Technical Competencies
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office applications and good command of the core banking system.
How to Apply:
For application please follow the link: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1897&company=dashenbank
Apply Now ↗
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