Expedited SVN - Medical Assistant (G5) - Internal Candidates only - 1 position

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  . Must preserve all original content word-for-word, but we need to strip out the HTML tags and formatting from the input, and then re-wrap in appropriate tags. We have a long job description with many sections: Introduction, Organizational Context and Scope, Required Qualifications and Experience (with subsections Education, Experience, Skills, Languages, Required Competencies, Values, Core Competencies, Managerial Competencies, Notes). Also there is a paragraph about Medical Assistant and Call Centre overall duties (list). Need to preserve content exactly as given (word-for-word). However we must remove any HTML tags, inline styles, classes, etc. Also need to remove duplicate text? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. That seems contradictory with removing tags. But we need to output HTML version of the plain text content, preserving the textual content exactly, but we can change formatting to HTML tags. So we need to extract the plain text from the given HTML (strip tags) and then reapply semantic HTML tags based on section headings. We must not add or remove any text; we must keep all original content word-for-word. So we need to ensure that after stripping tags, we have the exact same textual content (including spaces, punctuation). Then we wrap paragraphs in

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  • . Ensure we don't lose any characters. We need to be careful about nested tags like with nested etc. We need to extract the visible text and URLs? The visible text includes the link text and maybe the URL? In the original, there are tags with href and inner text like "IOM workplace culture | International Organization for Migration". Also there are nested tags (which is invalid but present). We need to preserve the text as appears: likely the inner text of the tags. The URLs themselves are not visible text; they are attributes. Should we preserve them? The instruction says preserve ALL original content word-for-word. If we strip the tags, we lose the URLs which are part of original content (though not visible). But typical job description extraction might ignore URLs. However the rule says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. That suggests we should keep the URLs as they appear in the text? But they are inside attributes, not directly visible. If we output plain text, we would lose them. However we are outputting HTML; we could keep the tags? But the instruction says use only

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    • . No other tags. So we cannot keep . So we must drop them, which violates "preserve ALL original content word-for-word". But maybe they consider the content as the visible text, not the markup. Usually such tasks: extract job information and format as clean semantic HTML, preserving the textual content (visible). So we can drop markup like and just keep the link text. The URLs are not part of the job information; they are just references. So it's acceptable. Thus we need to extract visible text, preserving spaces and line breaks? We'll convert to paragraphs. Let's manually extract the text from the given input. I'll copy the input and strip tags mentally. Input:

      Introduction

      Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

      IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

      IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

      Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

      Organizational Context and Scope

      Under the overall supervision of Chief Migration Health Officer (CMHO) and the direct supervision of the Head of Clinic (HoC), the successful candidate will be responsible for  carrying out the call centre function and the  the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Harare, Zimbabwe.

      Required Qualifications and Experience

      Education

      • University Degree with at least three  years of relevant working experience or, 

      • Secondary School Diploma with at least five  years of relevant working experience. 

      • Certificate in IT/Data entry is an advantage

         

      Accredited Universities are those listed in the UNESCO World Higher Education Database.

      Experience

      • Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one.

      • Typing speed of at least 60 words per minute.

      • Knowledge of data management principles.

      • Knowledge of customer care.

      • High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.

      • Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage.

      • Previous working experience with NGOs or international organizations is an added advantage

         

      Skills

      • At least an intermediate level of MS office skills;

      • Leadership skills (desirable);

      • Analytical skills;

      • Excellent communication skills;

      • Fast and accurate typing

         

      Languages

      All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

      For this position, fluency in English is required (oral and written).

      Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

      Required Competencies

      IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

      Values - all IOM staff members must abide by and demonstrate these five values:

      • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
      • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
      • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
      • Courage: Demonstrates willingness to take a stand on issues of importance.
      • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

      Core Competencies – behavioural indicators Level 1

      • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
      • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
      • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
      • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
      • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

      Managerial Competencies – behavioural indicators Level 2, if with direct reports

      • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
      • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
      • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
      • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
      • Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

      Notes

      Please refer to this link for guidance on IOM Job Category.

      Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

      This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

      Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

      IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

      IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

      IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application