OM Bank - Domain Architect: Customer and Operations (Salesforce)

Job Description

At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

To define, develop, and maintain the end-to-end technology solutions that enable customer journeys (acquisition, onboarding, servicing, engagement) and banking operations (case management, workflow, payments ops, KYC/AML ops, reconciliations, dispute handling, contact centre operations, back-office processing).

The role bridges business and technology by translating strategy and requirements into scalable, secure, resilient, and compliant architectures across channels, platforms, and core banking ecosystems.

This role requires strong architecture capability in digital channels, integration, data, automation, and cloud, combined with deep understanding of banking customer experience and operational processes.

Key Result Areas

• Architecture initiatives delivered with high-quality, secure, compliant architectures.
• Develop target-state architectures and transition roadmaps for digital platforms.
• Ensure robustness, resilience, security, and reliability in all channel designs.

Governance & Compliance

• Collaborate with Product Owners, Operations leaders, Engineering, Security, Data, and Enterprise Architecture.
• Participate in architecture review boards and provide technical leadership during delivery.
• Guide engineering teams with patterns, reference implementations, and technical decision support.

Collaboration & Leadership

• Work closely with product owners, IT squads, business analysts, and other domain architects.
• Provide architectural guidance and mentorship to delivery teams.
• Engage with global and cross-functional teams to ensure alignment and reuse.

Innovation & Continuous Improvement

• Stay abreast of emerging technologies (e.g., micro frontends, composable architecture, PWA).
• Drive innovation in customer experience, personalization, and omnichannel enablement.
• Promote agile architecture practices and DevSecOps principles

Role Requirements

• Minimum 8–10 years in solution or domain architecture, with a focus on Customer and Service Operations.
• Proven experience as a Salesforce Architect with a strong understanding of best practices
• Proven experience in designing and implementing web and mobile banking platforms.
• Strong understanding of API-led integration, cloud-native architectures, and CI/CD pipelines.
• Experience with customer identity and access management (CIAM), UX/UI frameworks, and mobile SDKs.
• Experience with container orchestration (EKS/GKE), service mesh (Istio/Linkerd), observability (Datadog/Grafana), and security scanning (Snyk/Twistlock)

Qualifications

• Bachelor’s or Postgraduate Degree in Computer Science, Information Systems, or related field.
• TOGAF or equivalent architecture certification.
• AWS/GCP/Azure certifications advantageous.

Technical Competencies

• Web technologies: React, Angular, HTML5, CSS3
• Mobile: Native (iOS/Android), Flutter, React Native
• Integration: REST, GraphQL, OpenAPI, OAuth2
• Platforms: Kubernetes, Docker, AWS/GCP/Azure
• Security: OWASP, IAM, MFA, encryption standards

Behavioural Competencies

• Architectural authority and negotiation
• Strategic alignment and technical storytelling
• Ability to influence senior stakeholders
• Pragmatic problem-solving under delivery pressure

Skills

Action Planning, Adaptive Thinking, Business Requirements Analysis, Current State Assessment, Data Compilation, Data Controls, Executing Plans, Gap Analysis, IT Architecture, IT Implementation, Market Analysis, Policies & Procedures, Product Development, Readiness Assessments, User Experience (UX) Design

Competencies

Business Insight, Collaborates, Cultivates Innovation, Decision Quality, Ensures Accountability, Manages Complexity, Nimble Learning, Optimizes Work Processes

Education

Bachelors Degree (B)

Closing Date

06 August 2026, 23:59

About the Role

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.