Relationship Manager, Diaspora Banking

<p><strong>KEY RESPONSIBILITIES:</strong></p><ul><li>To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services</li><li>To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share</li><li>Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations.</li><li>Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market</li><li>Analyze market intelligence across competitors, global markets and champion development of innovative products.&nbsp;</li><li>To ensure quality service delivery to Diaspora customers to achieve agreed service levels</li><li>Create brand internalization through training programs and support to the bank staff and sales team to enhance product knowledge of the diaspora products with an aim of increasing product uptake</li><li>Build a quality diaspora asset portfolio as per set targets and maintain portfolio quality within acceptable credit risk exposure (below 5%)</li><li>Prepare and maintain appropriate management reports</li><li>Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.&nbsp;</li></ul><p>&nbsp;</p><p><strong>MINIMUM POSITION QUALIFICATION REQUIREMENTS</strong></p><ol><li><strong>Academic &amp; Professional</strong></li></ol><figure class="table"><table><tbody><tr><td><strong>Particulars</strong></td><td><strong>Detail</strong></td><td><strong>Specific Field or Qualification</strong></td><td><strong>Need Type</strong><a target="_blank"><strong>[4]</strong></a></td></tr><tr><td>Education&nbsp;</td><td>Bachelors Degree</td><td>Any field</td><td>RQ</td></tr><tr><td>Professional Qualifications</td><td>ACCA</td><td>AA</td><td>&nbsp;</td></tr><tr><td>Masters Degree</td><td>International Business</td><td>AA</td><td>&nbsp;</td></tr></tbody></table></figure><p><strong>&nbsp; &nbsp; &nbsp; 2. Experience</strong></p><figure class="table"><table><tbody><tr><td>Total Minimum No of Years’ Experience Required</td><td>5&nbsp;</td></tr></tbody></table></figure><figure class="table"><table><tbody><tr><td><strong>Detail</strong></td><td><strong>Minimum No of Years</strong></td><td><strong>Need Type</strong><a target="_blank"><strong>[5]</strong></a></td></tr><tr><td>Experience Area - Sales</td><td>2</td><td>ES</td></tr><tr><td>Experience Area - Credit</td><td>1</td><td>ES</td></tr><tr><td>Experience Area - Banking Ops</td><td>1</td><td>ES</td></tr><tr><td>Experience Area – Customer Relationship Management</td><td>2</td><td>ES</td></tr></tbody></table></figure>