Teller (Contract) - CABS Harare

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Applications are invited from suitably qualified, proactive, and customer-focused individuals for a fixed-term appointment.

The role is responsible for delivering world-class service through the accurate and efficient execution of all teller-related transactions in full compliance with established banking procedures. The position entails proactively addressing CABS clients' needs, identifying cross-selling opportunities, and adhering to the Branch Operations Manual, standing instructions, regulatory circulars and directives, as well as operational guidance issued by the Head Teller.

Responsibilities

• Authenticating clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risks and losses.
• Confirming actual cash on hand against system balances, at start of day, end of day and at regular intervals, and ensuring corrective action is taken as soon as possible.
• Complying with teller limits.
• Immediately declaring any discrepancy in actual cash on hand against system balances, to management, ensuring that corrective action is taken as per procedure and policy to minimize losses.
• Preparing all transactional documents and originals (WASTE) in the required format by the required deadline for filing purposes
• Providing world class service to clients by greeting, listening and asking questions to ensure an understanding of client's needs.
• Delivering on identified needs following the appropriate process and procedures, and providing feedback to clients to satisfy needs, build relationship, and retain the client.
• Identifying opportunities for making suggestions to better meet customer needs and referring clients to the relevant areas to enable cross-selling of products.
• Staying abreast of CABS risk and compliance requirements by reading the relevant circulars, Standing Instructions and attending sessions to remain current.
• Seeking opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to CABS.
• Acting as Brand ambassador by displaying appropriate behavior and CABS values.
• Mitigation of risks.
• Producing written and stamped teller entries.

Skills

Customer Experience (CX), Customer Service, Digital Literacy, Financial Acumen, Regulatory Compliance, Risk Management, Sales

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning

Education

Diploma (Dip): Accounting And Business Administration

Closing Date

09 June 2026 , 23:59

The Old Mutual Story!